Troubleshooting and logging

View the troubleshooting topics below to diagnose issues with the client.

View client logs

The client logs it’s activity to a logfile in the user’s data.

Windows

• Go to %AppData%\voipcube\logs The logs are stored on the user’s appdata profile.

• View the Log Open the dated log files to view the logs.

MacOS

• Go to /Users/{user}/Library/Logs/VoIPcube The logs are stored on the users library folder

• View the Log Open the dated log files to view the logs.

Logs are deleted automatically after 14 days

View detailed logs

When starting the client from the command line you can view more detailed logs, including troubleshooting info about the OAuth2.0 authentication mechanism.

• Find the VoIPcube installation folder and launch a command line / terminal.

• Start the client by running VoIPcube.exe

Data folder location

Windows: %AppData%\voipcube

MacOS: /Users/{user}/Library/Application Support/voipcube