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Troubleshooting and logging

View the troubleshooting topics below to diagnose issues with the client.

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View client logs

The client logs it’s activity to a logfile in the user’s data.

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Windows

  • Go to %AppData%\voipcube\logs The logs are stored on the user’s appdata profile.

  • View the Log Open the dated log files to view the logs.

MacOS

  • Go to /Users/{user}/Library/Logs/VoIPcube The logs are stored on the users library folder

  • View the Log Open the dated log files to view the logs.

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Logs are deleted automatically after 14 days

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View detailed logs

When starting the client from the command line you can view more detailed logs, including troubleshooting info about the OAuth2.0 authentication mechanism.

  • Find the VoIPcube installation folder and launch a command line / terminal.

  • Start the client by running VoIPcube.exe

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Data folder location

Windows: %AppData%\voipcube

MacOS: /Users/{user}/Library/Application Support/voipcube

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