Protocol Handling

Handling callto:// and tel:// protocols, and using voipcube://

callto:// and tel://

This feature is currently only available to windows users

Using VoIPcube to handle the callto and tel protocols results in VoIPcube starting a call on your PBX for your user when you click on a callto or tel link.

Setup

In order for VoIPcube to handle these links, the application must be set as the default in windows.

1. Open the windows setting: Default apps

1. Search for VoIPcube

1. Assign the wanted protocols

VoIPcube should now start a call with your PBX if your client is authenticated.

voipcube://

The voipcube:// protocol can be used to launch the VoIPcube client. Launching the protocol without parameters will just open de VoIPcube client on the user dashboard.

Launching the protocol with the call-history path and a callId will directly open de call history window on the specified callId. This allows users to quickly open a call and it's related journey or recording through a deeplink.

Example:

voipcube://call-history?callId={PbxCallId}

You can use integration functionality to automatically construct the above link and use it in CRM/ERP notes or other fields. Then the users can click on these links to automatically open the related call directly in VoIPcube.