For 3CX customers you can now enable User Status tracking. This will automatically keep track of user status changes which can be used in integrations. It also allows you to create and map custom statuses to expand the options for the end-user. Each custom status needs to be mapped to a native 3CX status. The synchronization is 2-way.
LAR can consider user status3CX ONLY
Last Agent Routing can now consider the user state before routing to a user. This can minimize the number of failed routing attempts.
